FAQ

What is COMPLETE ELIXIR?

COMPLETE ELIXIR is a premium cosmeceutical skincare brand focused on age-regressing formulations that actively work to reverse visible signs of aging. We use scientifically advanced, medical-grade ingredients, crafting each product in small batches to ensure optimal potency, freshness, and effectiveness for your skin.

What makes COMPLETE ELIXIR different from other skincare brands?

COMPLETE ELIXIR sets itself apart with a science-first approach and a commitment to uncompromising quality. Unlike many brands, we control every step of our production through in-house manufacturing, ensuring each product is fresh, potent, and precisely crafted. We use medical-grade ingredients sourced in small batches for optimal effectiveness.

Our Youth Saver Age-Regressing Premium Care Line doesn’t just slow the signs of aging; it actively reverses them at the cellular level, restoring elasticity, firmness, and radiance. COMPLETE ELIXIR provides skincare for every age, delivering nourishing, protective, and enhancing solutions for vibrant, resilient skin every day.

What are the key ingredients in COMPLETE ELIXIR products?

At COMPLETE ELIXIR, we prioritize quality over cost-cutting, sourcing medical-grade ingredients in small quantities from top-tier suppliers to ensure optimal performance and efficacy. Our key ingredients include Nicotinamide Mononucleotide (NMN) for cellular rejuvenation, Retinol to boost cell turnover, Bakuchiol as a gentle retinol alternative, Niacinamide for strengthening the skin barrier and brightening, Sodium Hyaluronate for deep hydration, and Alpha-Arbutin for reducing hyperpigmentation and enhancing radiance.

What is Nicotinamide Mononucleotide (NMN)?

Nicotinamide Mononucleotide (NMN) is a powerful molecule derived from Vitamin B3 that supports cellular energy and renewal. It helps boost the production of NAD+ (Nicotinamide Adenine Dinucleotide), an essential coenzyme involved in cellular repair and vitality.

In skincare, NMN promotes a youthful, healthy complexion by enhancing cell regeneration, improving skin firmness, and reducing visible signs of aging. Its ability to energize skin cells makes it an advanced ingredient in age-regressing skincare formulas like those in COMPLETE ELIXIR.

How should I use COMPLETE ELIXIR products?

Each COMPLETE ELIXIR product comes with specific instructions, but generally, apply a small amount to clean, dry skin in the morning and/or evening. For serums, gently massage into your face and neck until fully absorbed, layer with your preferred moisturizer, and always finish with sunscreen for daytime use. For best results, check our product layering guide to optimize your skincare routine.

Is it safe to use COMPLETE ELIXIR products alongside other skincare brands?

While COMPLETE ELIXIR products are designed to be effective on their own, they feature high-concentration formulations with potent active ingredients. If you’re combining them with products from other brands—particularly those containing active ingredients like Retinol, Salicylic Acid, or Vitamin C—there’s a risk of overloading your skin, which can lead to irritation or sensitivity.

To prevent any adverse reactions, we recommend performing a patch test before fully integrating our products into your existing routine. This ensures your skin can handle the combined concentrations safely and comfortably.

Are COMPLETE ELIXIR products suitable for sensitive skin?

Yes, COMPLETE ELIXIR products are formulated to be gentle, non-comedogenic, and free from common irritants like parabens, silicones, fragrances, and dyes. Each product undergoes dermatological testing to ensure it’s safe for sensitive and acne-prone skin.

For those with very sensitive skin seeking powerful anti-aging effects, we recommend Eclipse, Moonlight, and Shield. Eclipse and Moonlight feature Bakuchiol—a gentle, plant-based alternative to Retinol—that delivers age-regressing benefits like collagen boosting and fine line reduction, without common side effects like irritation, dryness, or peeling. Meanwhile, Shield offers potent antioxidant protection, helping to prevent damage from environmental stressors and free radicals, which is essential for maintaining youthful, resilient skin. Together, these products provide effective and soothing anti-aging care for sensitive skin."

Do you test your products on animals?

COMPLETE ELIXIR is proudly a cruelty-free brand. We do not conduct any animal testing on our products or ingredients, ensuring that our commitment to effective skincare never comes at the expense of animal welfare.

What is the shelf life of COMPLETE ELIXIR products?

At COMPLETE ELIXIR, we are dedicated to providing the freshest, most effective skincare. Our serums are packaged in 30ml bottles, ideal for daily use over 2 to 3 months after opening, allowing you to experience peak potency. For optimal results, we recommend using each product within 3 months of opening to preserve the strength of active ingredients. Unopened, our products have a shelf life of 24 months.

Our Luminous Serum is especially unique, as its key ingredient, Alpha Arbutin, naturally degrades within 3 months. To ensure maximum effectiveness, Luminous is available as a made-to-order product, kept in stock for no more than a week before shipping. This way, you always receive the freshest formula, delivering the full benefits to your skin.

Why are your products more expensive than most drugstore skincare brands?

Our pricing reflects the exceptional quality and care that go into each COMPLETE ELIXIR product. Unlike drugstore brands, we use high-quality, medical-grade ingredients sourced in small quantities to ensure optimal potency and freshness. Our formulations are crafted in-house, allowing us complete control over every step of the production process to guarantee premium quality. Each product is manufactured in small, demand-driven batches to preserve ingredient integrity, ensuring you receive the freshest and most effective skincare possible.

By choosing COMPLETE ELIXIR, you’re investing in skincare that truly delivers—designed with carefully selected ingredients and formulations for visible, long-term benefits to your skin.

Can I use COMPLETE ELIXIR products if I’m pregnant or breastfeeding?

We recommend consulting your doctor before using COMPLETE ELIXIR products with active ingredients, such as Retinol or Nicotinamide Mononucleotide (NMN), during pregnancy or breastfeeding. These ingredients, while effective, can be potent, and some active ingredients are generally advised against during pregnancy due to their potential effects on skin sensitivity and hormonal changes. Your doctor can provide guidance on the safest options based on your individual needs and health considerations.

Can I purchase COMPLETE ELIXIR products internationally?

Yes, COMPLETE ELIXIR products are available for international shipping to most countries. However, please be aware that certain regions, particularly in Europe, have strict ingredient regulations that may affect availability for some products. We are working to meet these requirements and are excited to share that our store will soon be open to serve customers worldwide!

Do you offer product samples?

While we currently do not offer samples, we're actively working on a collection of trial-size products that will be available soon. We're also planning to expand into stores with on-spot sample testers, giving customers the chance to experience our products firsthand. Additionally, we’ll be hosting pop-up events where you can try our products and learn more about COMPLETE ELIXIR. Event details will be announced on Instagram, TikTok, and Facebook—so stay tuned!

How are COMPLETE ELIXIR products shipped?

COMPLETE ELIXIR products are shipped in eco-friendly packaging and crafted in small, demand-driven batches to ensure freshness and potency. Here’s what you can expect from our shipping process:

Processing Time:
Orders are processed within 1-2 business days (excluding weekends and holidays). Once shipped, you’ll receive a confirmation email with tracking details.

Special Notice for Luminous Orders:
Our Luminous Serum is made-to-order to preserve the effectiveness of its key active ingredient, Alpha Arbutin. Each bottle is freshly prepared after your order is placed, ensuring you receive maximum potency.

Shipping Rates and Delivery Options:
Shipping rates are calculated at checkout, with free standard shipping on orders over $150. Standard delivery takes 5-7 business days, and expedited options are available for faster service.

International Shipping:
We offer international shipping; please contact us at info@completeelixir.com for location-specific rates and options.

Additional Information:
We cannot ship to P.O. boxes or APO/FPO addresses. Delivery times are estimates and may vary due to external factors. For more details on shipping, returns, and lost/damaged packages, please refer to our Shipping Policy or reach out to our support team at info@completeelixir.com.

Thank you for choosing COMPLETE ELIXIR, where your skincare journey is our priority.

Can I return or exchange products?

Yes, we offer a 30-day return policy for unopened products. To be eligible for a return, items must be in their original condition, unused, with tags, and in original packaging. To initiate a return, please contact us at info@completeelixir.com. If approved, we’ll provide a return shipping label and instructions.

For any issues with damaged or incorrect items, please inspect your order upon arrival and contact us right away so we can resolve it.

Refunds:
Once we receive and inspect your return, we’ll notify you of the refund status. Approved refunds are processed within 10 business days to your original payment method. Please allow additional time for your bank to post the refund.

For more details, please refer to our Refund Policy or reach out to us at info@completeelixir.com

Who oversees the quality of COMPLETE ELIXIR products?

Our quality assurance is overseen by a dedicated team, including experienced chemists and dermatologists, who collaborate closely to formulate and monitor each product. This partnership ensures that COMPLETE ELIXIR products meet the highest standards of quality, safety, and effectiveness. In-house manufacturing allows us to maintain strict control over every step of the production process, so you can trust that each product delivers optimal results and upholds our commitment to excellence.

How do you ensure the freshness of your products?

At COMPLETE ELIXIR, we ensure product freshness by using medical-grade ingredients sourced in small quantities from top-tier suppliers. Each product is crafted in small, demand-driven batches and shipped directly after being freshly made, so it reaches you at peak potency. To prevent ingredient degradation, we use smaller, 1-ounce packaging designed for 2–3 months of use, ensuring you receive skincare that’s both fresh and highly effective.

 Can I request custom formulations?

Currently, we do not offer custom formulations. However, our product range is meticulously designed to meet diverse skincare needs, with each formula crafted to address a variety of skin concerns effectively. We’re confident you’ll find solutions within our lineup that deliver results for your unique skincare goals.

Where can I purchase COMPLETE ELIXIR products?

You can purchase COMPLETE ELIXIR products directly from our official website. We’re also excited to announce that our products will soon be available in the Makers Store, with pop-up stores planned in select locations to give you an opportunity to experience our products in person.

Do you offer any special promotions or discounts?

Yes, we regularly offer special promotions and discounts, especially for first-time customers. Stay tuned to our website and follow us on social media for the latest updates on exclusive deals and seasonal offers!