COMPLETE ELIXIR FAQ

COMPLETE ELIXIR is a science-driven cosmeceutical skincare brand dedicated to age-regressing formulations that go beyond prevention to actively reverse visible signs of aging. Rooted in longevity research and data-driven innovation, our products are designed to restore skin vitality, resilience, and radiance at every stage of life.

We use scientifically advanced, medical-grade ingredients, crafting each product in small batches to ensure optimal potency, freshness, and maximum efficacy. With a commitment to precision, quality, and transformative results, COMPLETE ELIXIR delivers skincare that truly elevates your skin’s potential.

COMPLETE ELIXIR stands apart with its science-driven, results-focused approach and commitment to uncompromising quality. Unlike many brands, we control every step of our production through in-house manufacturing, ensuring that each product is freshly made, highly potent, and precisely formulated for maximum effectiveness.

We use medical-grade ingredients sourced in small batches, prioritizing quality over mass production to preserve ingredient integrity and performance. Our Youth Saver Age-Regressing Premium Care Line goes beyond slowing aging—it actively reverses visible signs of aging at the cellular level, restoring elasticity, firmness, and radiance for long-term skin transformation.

Designed for every age and skin type, COMPLETE ELIXIR provides nourishing, protective, and restorative solutions, helping you achieve stronger, healthier, and more resilient skin every day.

At COMPLETE ELIXIR, we prioritize scientific innovation and ingredient integrity over shortcuts or cost-cutting. We source medical-grade ingredients in small quantities from top-tier suppliers, ensuring each formula delivers maximum performance, safety, and efficacy.

Our products are powered by a carefully curated blend of proven actives and next-generation ingredients that work synergistically to support long-term skin health and visible transformation:

• Nicotinamide Mononucleotide (NMN) – A cutting-edge longevity molecule that boosts cellular energy (NAD⁺) and supports skin renewal from within.
• Bakuchiol – A gentle, plant-based retinol alternative that stimulates collagen, smooths fine lines, and improves firmness—without irritation.
• Retinol – A time-tested ingredient that promotes cell turnover, improves texture, and reduces signs of aging.
• Niacinamide – Strengthens the skin barrier, refines texture, reduces hyperpigmentation, and calms inflammation.
• Sodium Hyaluronate (High & Low Molecular Weight) – Provides multi-layer hydration, plumping the skin and improving elasticity.
• Alpha-Arbutin – A powerful brightening agent that targets hyperpigmentation and evens skin tone with precision.
• Resveratrol – A potent antioxidant that protects against environmental damage while promoting collagen synthesis and skin longevity.
• Ferulic Acid – Stabilizes antioxidants (like Vitamin C and E), enhancing their effectiveness and protecting skin from oxidative stress.
• Tetrahexyldecyl Ascorbate – An oil-soluble form of Vitamin C that penetrates deeply to brighten skin and stimulate collagen production.
• Centella Asiatica Extract & Green Tea Extract – Calm, soothe, and support the skin’s natural healing process while offering anti-inflammatory benefits.
• Sodium Polyglutamate – A next-gen hydrator that locks in moisture even more effectively than hyaluronic acid.

These ingredients are selected not only for their individual benefits, but also for how they work together in harmony— resulting in skincare that is powerful, balanced, and truly transformative.

Each COMPLETE ELIXIR product has its own specific usage instructions, but here are general guidelines to help you introduce new products effectively and get the best results:

1. 1️⃣ Patch Test First – Apply a small amount to a discreet area (e.g., inner arm or behind the ear) and wait 24 hours to check for any reaction before full application.
2. 2️⃣ Introduce New Products Slowly – If you’re using active ingredients like Retinol, NMN, or Vitamin C for the first time, start with every other day before gradually increasing frequency.
3. 3️⃣ Application Steps:
   • Apply a small amount to clean, dry skin in the morning and/or evening.
   • Massage gently into your face and neck until fully absorbed.
   • Follow with a moisturizer to lock in hydration.
   • Always finish with sunscreen during the day for added protection and enhanced results.

📹 Watch our step-by-step guide:
🔹 English Version 👉 Watch Here
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💡 Consistency is key—introduce thoughtfully, apply correctly, and let your skin flourish with radiance.

Yes, but with careful consideration. COMPLETE ELIXIR products are formulated with high-potency active ingredients, designed to be effective on their own. If you’re combining them with other brands—especially products containing Retinol, Salicylic Acid, AHAs, BHAs, Vitamin C, or other strong actives—there is a risk of overloading your skin, which may lead to irritation, redness, or sensitivity.

How to Safely Combine COMPLETE ELIXIR with Other Products:

1. 1️⃣ Patch Test First – Before layering with other skincare products, apply a small amount to a test area and wait 24 hours to check for reactions.
2. 2️⃣ Introduce New Actives Gradually – If using multiple active ingredients, alternate days or use them at different times (AM vs. PM) to minimize irritation.
3. 3️⃣ Monitor Your Skin – If you notice dryness, redness, or sensitivity, simplify your routine and adjust frequency.
4. 4️⃣ Always Use Sunscreen – Many active ingredients can increase skin sensitivity to UV rays, so daily broad-spectrum SPF is essential.

💡 Pro Tip: If unsure about layering active ingredients, consider using COMPLETE ELIXIR as your core skincare routine for optimal results without the risk of ingredient conflicts.

💬 Would you like product pairing recommendations based on your current routine? 😊

Absolutely not. COMPLETE ELIXIR is proudly a cruelty-free brand. 🐰✨

We do not test our products or ingredients on animals at any stage of development or production. Our commitment to creating effective, science-driven skincare is rooted in ethical responsibility—ensuring that no animals are harmed in the process.

We stand firmly for compassionate beauty, and we’re proud to offer high-performance skincare that’s kind to your skin—and to the world around us.

At COMPLETE ELIXIR, we are committed to delivering the freshest, most effective skincare products possible. All our serums come in 30ml bottles, designed for 2 to 3 months of use after opening to maintain peak efficacy.

• Optimal potency: Up to 12 months when unopened
• Shelf life: Up to 24 months unopened

Special Notice for Luminous Serum:

Our Luminous Serum is a made-to-order product, and we only sell formulas that have been produced within the last month. This is because its key ingredient, Alpha Arbutin, delivers maximum brightening and radiance-enhancing effects for six months, after which its potency gradually declines.

By limiting inventory to fresh batches only, we ensure that your Luminous Serum always arrives at peak effectiveness, delivering the best possible results for your skin.

Our pricing reflects the exceptional quality, science, and care that go into every COMPLETE ELIXIR product. Here's why our products are priced the way they are—and why they’re worth it:

• ✅ Medical-Grade, High-Efficacy Ingredients
  We use premium, clinically supported ingredients—like Nicotinamide Mononucleotide (NMN), Bakuchiol, Retinol, Resveratrol, and Ferulic Acid—at effective concentrations. These are not cheap fillers, but proven actives backed by longevity and dermatological science.
• ✅ In-House Manufacturing for Total Quality Control
  Unlike many brands that outsource production, we formulate and manufacture everything in-house, giving us full control over ingredient stability, formulation precision, and product freshness. No shortcuts. No compromises.
• ✅ Small-Batch Production = Maximum Potency
  We never stockpile. Every batch is freshly made in small quantities, ensuring that what you receive is always at peak performance. Fresh = effective.
• ✅ No Cheap Fillers or Irritants
  We avoid low-cost fillers and harsh irritants like parabens, silicones, synthetic fragrances, and drying alcohols. Every ingredient serves a purpose—for your skin’s health.
• ✅ Advanced Research, Not Trend-Chasing
  Every formula is based on years of scientific research in longevity, dermatology, and real-user results—not fleeting fads. We design every formula to work harmoniously and avoid ingredient conflicts.
• ✅ More Results, Less Waste
  Our serums are concentrated and highly effective, lasting 2–3 months with daily use. While drugstore options may seem cheaper, you often need more product for weaker results.

💬 The Bottom Line:
When you choose COMPLETE ELIXIR, you’re not just buying a pretty bottle—you’re investing in potent, science-driven skincare that delivers true transformation.

Because your skin deserves results—not just promises. 💙

If you’re pregnant or breastfeeding, we recommend consulting your doctor or healthcare provider before introducing any new skincare products—especially those containing active ingredients such as Retinol, Nicotinamide Mononucleotide (NMN), Resveratrol, or other high-potency compounds.

While these ingredients are effective for skin renewal and anti-aging, some are not routinely recommended during pregnancy or lactation due to their potential to increase skin sensitivity or interact with hormonal changes.

💡 What You Can Do:

• ✅ Speak with your doctor about your current skincare routine and goals.
• ✅ Let us know if you'd like recommendations for gentler alternatives within our line, such as Bakuchiol-based products (Eclipse or Moonlight) or soothing serums like Shield or Oasis, which are generally well-tolerated and free from retinoids.

💙 Your safety—and your baby’s—is always the top priority. We're here to support your skincare journey with transparency, guidance, and gentle yet effective options. 💙

Yes! COMPLETE ELIXIR offers international shipping to most countries around the world. 🌍

Please note that some regions—particularly within Europe and the EU—have strict cosmetic regulations that may affect the availability of certain products due to ingredient restrictions.

We are actively working to ensure compliance with these regulations to make more of our formulations accessible globally.

We’re excited to share that our online store is expanding for worldwide access, so you'll soon be able to shop COMPLETE ELIXIR no matter where you are.

In the meantime, if you have questions about shipping to your location, feel free to contact us at info@completeelixir.com — we’re happy to help! 💙

While we currently do not offer traditional sample sachets, we’re excited to share that we’re actively developing a collection of trial-size (mini) products so you can experience COMPLETE ELIXIR before committing to full-size bottles.

In addition, we’re expanding into select retail locations with on-site testers and in-store experiences, allowing you to explore our products firsthand. We’ll also be hosting pop-up events where you can test products, receive personalized recommendations, and learn more about our formulations directly from the founder.

📣 Stay tuned on Instagram, TikTok, and Facebook (@completeelixir) for upcoming announcements, event dates, and trial-size product launches.

We’re committed to making it easier—and more exciting—for you to discover skincare that truly transforms. 💙

📦 Shipping Process:

✅ Processing Time: Orders are processed within 1–2 business days (excluding weekends and holidays). Once shipped, you’ll receive a confirmation email with tracking details.

✅ Special Notice for Luminous Orders:
Our Luminous Serum is made-to-order, ensuring that each bottle is freshly prepared after your order to preserve the potency of Alpha Arbutin. Only products made within the last month are sold, guaranteeing maximum effectiveness.

✅ Shipping Rates & Delivery Options:

• Shipping rates are calculated at checkout.
• Free standard shipping on orders over $150.
• Standard delivery: 5–7 business days.
• Expedited shipping options are available for faster delivery.

✅ International Shipping:
We ship internationally! For country-specific shipping rates and availability, please contact us at info@completeelixir.com. Some regions may have ingredient restrictions that affect availability.

✅ Additional Information:

• We cannot ship to P.O. boxes or APO/FPO addresses.
• Delivery times are estimates and may be affected by external factors.

For more details on shipping, returns, or lost/damaged packages, please refer to our Shipping Policy or contact our support team at info@completeelixir.com.

💙 Thank you for choosing COMPLETE ELIXIR—where science, skincare, and your journey to radiant skin come first!

Yes! We want you to feel confident in your COMPLETE ELIXIR purchase.

✅ Returns for Unopened Products: We accept returns for unopened, unused products within 30 days of purchase.

✅ In Case of a Reaction: If you experience any adverse skin reactions, please contact our customer service team at info@completeelixir.com. We’ll work with you to find a suitable solution, whether it’s a store credit, exchange, or refund based on your case.

🚫 Non-Returnable Items: Due to hygiene and quality control, we cannot accept returns for opened or used products unless there is a documented allergic reaction.

For more details or to initiate a return, please visit our Return & Refund Policy or reach out to our team—we’re here to help! 💙

At COMPLETE ELIXIR, we uphold the highest standards of quality, safety, and efficacy through strict in-house manufacturing and expert oversight.

Our Quality Assurance team consists of:

• ✅ Experienced Chemists – Ensuring precise formulation and ingredient stability.
• ✅ Medical Aestheticians & Skincare Scientists – Evaluating product performance for real-world results.
• ✅ Dermatologists & Longevity Researchers – Reviewing formulations for long-term skin health benefits.

By keeping production in-house, we control every step—from sourcing medical-grade ingredients to ensuring fresh, small-batch production for maximum potency. This hands-on approach guarantees that every product meets our commitment to delivering truly transformative skincare. 💙

At COMPLETE ELIXIR, freshness is key to potency and performance. We take multiple steps to ensure that every product you receive is at its peak effectiveness:

• ✅ Small-Batch Production – We manufacture in demand-driven small batches, so your skincare is freshly made and never sits on shelves for long.
• ✅ Medical-Grade Ingredients – We source high-quality, clinically proven ingredients in small quantities from top-tier suppliers, ensuring optimal stability and efficacy.
• ✅ Immediate Shipping After Production – Unlike mass-produced skincare, our products are shipped directly after being freshly made, maintaining maximum potency.
• ✅ Optimized Packaging – We use 1-ounce (30ml) packaging, designed for 2–3 months of use, preventing unnecessary ingredient degradation over time.
• ✅ Special Notice for Luminous Serum – To maintain the potency of Alpha Arbutin, we only sell Luminous Serums made within the last month, as its effects remain strongest for six months after production.

By prioritizing freshness and ingredient integrity, we ensure that every drop of COMPLETE ELIXIR delivers the most effective skincare possible.

Yes! COMPLETE ELIXIR now offers custom formulations exclusively for professional partners.

If you're a licensed professional, spa, clinic, or skincare brand looking for science-backed, high-performance skincare solutions, we can develop customized formulations tailored to your specific needs.

Our in-house team of chemists, medical aestheticians, and skincare scientists will work closely with you to create bespoke products that align with your brand’s vision, ensuring:

• ✅ Medical-grade, research-backed ingredients
• ✅ Customizable actives and targeted skincare benefits
• ✅ Small-batch, fresh production for optimal potency
• ✅ Full quality control through our in-house lab

For inquiries about custom formulations, please contact us at info@completeelixir.com—we’d love to collaborate and bring your unique skincare vision to life! 💙

You can purchase COMPLETE ELIXIR products directly from our official website at completeelixir.com.

We’re also expanding into retail stores, making it easier for you to experience our products in person. Our team is actively working on bringing COMPLETE ELIXIR to select retail locations, so stay tuned for updates on where you can shop in-store.

📢 Want to be the first to know when we launch in retail?
Follow us on Instagram, TikTok, and Facebook (@completeelixir) for the latest updates!

For any questions or assistance with your order, feel free to reach out to us at info@completeelixir.com. 💙

Yes! We love rewarding our customers with exclusive promotions and discounts.

✅ First-Time Customer Offer: Get 10% off your first purchase with code FIRST10 at checkout! 🎉

✅ Ongoing Special Offers: We frequently offer limited-time discounts, exclusive deals, and seasonal promotions.

📢 Stay Updated! Follow us on Instagram, TikTok, and Facebook (@completeelixir) to be the first to know about upcoming sales and special offers.

For more details, visit completeelixir.com or reach out to us at info@completeelixir.com. 💙