Complete Elixir is a Canadian professional skincare brand with a global market. We supply spas, med spas, skin clinics and distribution partners in Canada, the United States and South Korea, while continuing to expand internationally. Professional back bar formats are supported by matching retail sizes, allowing partners to connect treatment-room use with consistent home care.
Your staff will be asked what is in the formula, why it works, and how to use it around professional treatments. Every Complete Elixir formula is written, compounded and filled by Clara Song, PhD, in our Surrey laboratory, so the answers come directly from the formulator.
As high-energy treatments become more common and clients arrive with increasingly stressed, dehydrated or compromised skin, Complete Elixir is designed to support both efficacy and skin tolerance.
What happens when you send the form: we reply within one business day, learn about your treatment menu, and recommend products for evaluation. No minimum order is required to start.
Formulated, compounded, filled and lot numbered in Surrey, British Columbia. Nothing is handed to a contract manufacturer.
Clara Song, PhD, writes every formula and trains every partner team herself. You are not routed through a rep.
Professional sizes for the treatment room and matching retail sizes for the shelf, so the room and the counter agree.
Written protocols, taught to your staff before the first client sees the line. Not a product demonstration.
Back bar sizes for treatment, retail sizes for home care, and a protocol your team can repeat without drift.
Formulas built for reactive, barrier compromised and post treatment skin, where the wrong product undoes the procedure.
Student clinic supply, guest modules, and access to the Complete Elixir Academy curriculum for instructors.
Territory conversations and custom formulation work, handled directly with the formulator rather than through a factory.
What you use in the treatment is what the client takes home, which is the single easiest retail conversation there is.
How the formulas behave, how to sequence them for reactive and post treatment cases, and what to say at the counter.
An ingredient question, a difficult client case, a reaction you need to understand. You are talking to the person who wrote the formula.
Partner teams get access to Complete Elixir Academy, including problem skin modules with certification.
Short answers below. Click any of them for the longer version, and ask anything that is still open in the form.
No. Most accounts open narrow.
We would rather open you with a short range that sells through than a full catalogue that sits on a shelf and ties up your money. During the enquiry we look at your treatment menu and work out which part of the line your clients would actually finish.
The range can widen once you know what moves in your room.
Set during the enquiry, against the range that fits you.
There is no published number, because a two room spa and a six room clinic are not the same order. It is agreed in writing before anything ships, along with wholesale pricing and account terms.
There is no minimum to start a conversation or to receive samples.
Wholesale pricing and the retail structure are sent on qualification.
We do not publish wholesale pricing, for the same reason most professional houses do not: it ends up in front of your retail clients. Ask for it in your enquiry and it comes back in the first reply, with the recommended retail structure alongside it so you can work the numbers properly.
Case by case, and we will tell you what is already committed near you.
It depends on the density of professional accounts in your area. Raise it in the enquiry and you will get an honest answer about what is already placed nearby, rather than a promise that quietly stops being true a year later.
Partner websites are discussed case by case. Marketplaces are not permitted.
Third party marketplace listings are not permitted, because we cannot control how the product is stored, priced or described there, and a heat damaged serum with a stranger's description attached is a problem for every partner at once.
A partner owned website with your own name on it is a different conversation, and one we are happy to have.
That is what the training is for, and it happens before launch.
Protocol training covers how the formulas behave, how to sequence them for reactive and post treatment skin, and how to have the retail conversation without overselling. It is written down, so a new hire six months later gets the same version.
Partner teams also have access to Complete Elixir Academy for the deeper clinical modules.
Your business, where you are, and what you treat most. Two minutes. You get a reply within one business day.
We look at your treatment menu and your client base together and work out which part of the line actually fits. Often the answer is a narrow opening range.
You try the products before you commit to anything. Wholesale pricing, opening order and account terms are confirmed in writing at this stage.
Your team is trained on the protocol and the retail conversation before the first client sees the line.
Reordering, new releases, seasonal protocol notes and continuing education. We are a small house, so you keep the same contact.
The more you tell us about your treatment menu and your clients, the more useful the first reply will be. Ask for wholesale pricing here and it comes back with that reply.
Within one business day, Monday to Friday.
None. There is no minimum to start a conversation or to receive samples.
Canada and the United States. Enquiries from other markets are read and answered honestly about what we can currently support.
A licensed professional practice, or an established retail business with trained staff and a physical premises.
Back bar sizes and matching retail sizes across cleansers, toners and emulsions, serums, oils, masques, exfoliants and infusion bases.
Confirmed during the enquiry, based on the range that fits your treatment menu.
Sent on qualification, with the recommended retail structure alongside it.
Third party marketplace listings are not permitted. Partner owned websites are discussed case by case.
Full wholesale terms, pricing and the partner agreement are provided during the enquiry.
info@completeelixir.com
Please include your business name, your city, and your website or Instagram. That is enough for us to come back with something useful rather than a form letter.