Returns and refunds

You have 30 days after receiving your order to request a return. To be eligible, the item must be unused, in the same condition you received it and in its original packaging, and you will need your receipt or proof of purchase.

Because skincare is applied to the skin, products that have been opened or used can only be returned if they arrived damaged or defective, or if we sent the wrong item.

Email info@completeelixir.com with your order number and the item you would like to return. If your return is accepted, we will send you a return shipping label and instructions on how and where to send your package.

Items sent back without first requesting a return cannot be accepted.

Please inspect your order when it arrives. If an item is damaged or defective, or you received the wrong item, contact us within 7 days of delivery with your order number and a photo, so we can evaluate the issue and make it right.

We will let you know once we have received and inspected your return, and whether the refund is approved. Approved refunds are issued automatically to your original payment method within 10 business days. Your bank or card provider may take additional time to post the refund.

If more than 15 business days have passed since your return was approved, contact us at info@completeelixir.com.

Shipping fees are non-refundable once an order has shipped. See our shipping policy.

Consultations booked through our calendar are complimentary, so there is nothing to refund.

Treatment appointments, such as Ultrasound Bespoke and Microneedling + Ultrasound Bespoke, are arranged with you after your consultation. Payment, rescheduling and cancellation terms for your treatment are confirmed with you when the treatment date is set.

Complete Elixir Academy enrolments and access to paid training content are governed by the terms provided at enrolment.

Wholesale and professional orders follow the terms of your professional account or invoice.